Evernote Support

Evernote support is available in the following languages: English, German, Spanish, French, Japanese, Korean, Brazilian Portuguese, Russian, Traditional Chinese, Simplified Chinese.

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Example: Forgot my password.

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More details

Tell us what issue you see, when it occurs and any steps you’ve taken to fix it. Example: Notes don’t sync from my phone to my desktop.

Payment Problem

Attach a screenshot, activity log or document. (.txt, .jpg, .png, .pdf)

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Evernote Support is closed for an official US holiday.

Chat is available from Monday through Friday, 5am to 5pm Pacific Time.

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Evernote Premium customers can chat or email Evernote Support directly. Sign up for Evernote Premium.

If you are sending an Evernote Activity Log, it may contain information about your account, your device, and location information (if enabled). The titles of your Notes, Note tags, names of Notebooks, names of files attached to Notes, and, if your account was having network syncing errors, some of your Note content, may also be contained in the Activity Log. You may edit the Log file to remove anything you do not want to send us. We treat Activity Log data as confidential information, and the terms of our Privacy Policy apply.

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Your issue has been assigned support ticket #. You have also been emailed a confirmation including this number.

You should receive an email confirmation immediately. If you do not, please check your Spam folder or check your email address on file in your Evernote account settings. If the email is incorrect, please change it and then resubmit your ticket.

Your request is now awaiting assignment with our support team. Responses are made in the order received.

Thanks, The Evernote support team

Please Note: If your ability to sync has been disrupted, the Evernote support team is on the case and should have syncing restored to your account shortly.

Evernote is at its best when it’s used to boost your productivity—taking rich notes, clipping content from the web, and collaborating with coworkers.

Using Evernote for unsupported activities like backing up hard drives or as a general archiving tool can negatively impact your overall experience with the service. In extreme cases, it can even result in a temporary interruption in your ability to sync. For more information, see our User Guidelines.

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Unlimited user confirms valid usage.

Using Evernote for unsupported activities could degrade your experience or result in a temporary interruption of service.

Read Evernote's User Guidelines

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