How to Troubleshoot When a Multifeed Is Detected

When a multifeed is detected during a scan, the scan is temporarily stopped and the Multifeed Detection Window ([ScanSnap Manager Evernote Thumbnail] Window) is displayed.

ATTENTION

  • When you use the Carrier Sheet for scanning or when you scan long page documents, multifeeds are not detected.

  • When a document has multiple layers or layered parts (for example, an envelope or a document with sticky notes, photographs, or stamps attached), a multifeed may be detected.

  • If layered parts are within 30 mm of the starting position for scanning documents or if the layered parts do not pass through the ultrasonic sensors of the ScanSnap during a scan, multifeeds are not detected.

Perform the following procedure in the multifeed detection window.

  1. Check if the front and back-side thumbnails correctly show the front and back-side images of the document, respectively.

    Multifeed Detection Window
  2. Resume scanning the documents.

    Perform one of the following operations:

    • When the thumbnails show the correct images of the document

    • When the thumbnails do not show the correct images of the document

    When the thumbnails show the correct images of the document
    1. Select [Keep] in the multifeed detection window, and then click the [Continue Scanning] button or press the Scan button on the ScanSnap.

      Multifeed Detection Window

      Scanning of the documents resumes.

      When scanning is complete, the scanned images are saved.

    When the thumbnails do not show the correct images of the document
    1. Open the ADF top section of the ScanSnap, and remove and align the documents (1).

      Removing the Documents from the ADF
    2. Remove some (usually, two or more) documents to be scanned again (2) from the stacker of the ScanSnap, load the documents (2) in the ADF paper chute (cover) without changing the orientation of them.

      Loading the Documents in the ADF Paper Chute (Cover)
    3. Load the documents (1) that were removed in step i on the documents (2).

      Loading the Documents in the ADF Paper Chute (Cover)
    4. Select [Discard] in the multifeed detection window, and then click the [Continue Scanning] button or press the Scan button on the ScanSnap.

      Multifeed Detection Window

      Scanning of the documents resumes.

      When scanning is complete, the scanned images are saved.