Customer Support Representative

About the role:

Evernote Customer Support needs team members who excel at providing fantastic support for our diverse customer base. You will be on the front lines, interacting with our customers every single day and working collaboratively with other support team members. We help customers with their technical issues, fill out detailed bug reports for our technical support team, and provide thoughtful, focused feedback to internal teams, helping to improve Evernote.

What you'll do:

  • Provide an excellent customer experience through high quality communication and interactions
  • Creatively assist customers with issues related to all Evernote products
  • Identify and analyze issues, patterns, and trends related to technical problems, usability obstacles, and product feedback
  • Use a variety of channels to respond to and resolve customer issues
  • Effectively articulate complex information to customers of all technical levels

What you've done:

  • Bachelor’s degree or equivalent experience
  • 2-4 years working in customer support, preferably for a tech company
  • Experience with Zendesk is preferred

Who you are:

  • You are a problem solver who loves to troubleshoot issues
  • You have a deep understanding of at least two of the following operating systems: Windows, Mac, Android, iOS
  • You are an existing Evernote user who uses the product regularly
  • You have strong social skills, allowing you to function within a team and to build relationships with valued customers 
We are committed to an inclusive and diverse Evernote. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global Evernote Community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

Apply for Customer Support Representative

About Evernote

Evernote is a place for individuals and teams to assemble, nurture, and share ideas in any form.

We’ve assembled an incredibly talented, diverse, and spirited team to build products that impact the lives of millions of people around the world. Our employees enjoy access to the best tools available, an open and collaborative work environment, and end each day knowing that they’ve made a tangible impact.

The Evernote app is available across platforms on desktop, mobile, or on the web, meaning your ideas are always with you, always accessible, and always in sync. We believe that no idea is too big to lead or too small to matter, and continually develop a service and reputation based on innovation and trust.