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Privacy Policy

Effective Date: May 15, 2021 – What’s New >>

For a prior version of our Privacy Policy, click here.

In the event of a conflict, the English language version shall govern.

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Introduction

Evernote is committed to protecting the privacy of your data. This Privacy Policy explains what information Evernote Corporation and its Group Companies (together, “Evernote,” “we” or “us”) collect, use, and disclose about you when you access or use our websites and applications, which we refer to collectively as the Evernote Service (defined in our Glossary), contact our customer service team, engage with us on social media, or otherwise interact with us.

Please note, if you are an Individual Account user, you are both the Account Holder and End User of an Evernote Service account. If you use Evernote Business, the Account Holder is the Customer who has contracted with Evernote as defined in our Evernote Business Agreement and the End Users are the individuals whose user accounts are linked to that Evernote Business account. You can find these and other defined terms used in this policy in our Glossary.

If you are an End User of an Evernote Business account, please note that the Account Holder of your Evernote Business account (such as your employer or organization) may have established its own rules regarding End Users’ access, use, disclosure, or retention of data stored in that account. Also note that while an Administrator of an Evernote Business account has access to the End User accounts linked to that Evernote Business account, an Administrator cannot access any other accounts that are not linked to the Evernote Business account. You can find more information on how your individual Evernote Service account works with your Evernote Business account by visiting https://help.evernote.com/hc/articles/209005287.

Although significant changes are rare, this policy may be amended as new features, technology, or legal requirements arise, so please check back from time to time. We’ll notify you if we make a significant change and, where required, seek your consent.

What information does Evernote collect?

Evernote allows you to input, upload, or store in the Evernote Service any text, images, and other data that you choose—we refer to that information as “Content”. We also collect and receive the following types of information:

  • Basic subscriber information. To open your account and process payments, we collect and receive identifiers like your email address and, depending on how you purchase a subscription to a Paid Service, your billing address and other payment information.
  • Usage data. We collect and log Internet or other electronic network information on how you and others access and use Evernote, for example, the act of creating a note or sharing a note. Usage data may be collected through cookies, and similar technologies. For more information, including how to opt-out, visit our Cookie Information page.
  • Location information. We collect the IP address you use to connect to the Evernote Service and — if you choose to share it — your location information from a mobile device.
  • Device information. We collect information about the number and type of devices you use to connect to the Evernote Service, as well as information about the operating systems on those devices (e.g., iOS, Android, Windows). For example, when you install, modify, or use an Evernote application we may collect personal information in order for our services to function properly, such as your device’s unique hardware identifiers (IMEI, SIM number, or other identifier). When you install, modify, or use an Evernote application, you may see permission requests or alerts regarding the device capabilities the application could potentially use.

When you use Evernote for Android, iPhone, iPad, iPod Touch, Mac or Windows we may collect the following:

  • We may collect

  • Why we may collect it

  • Calendar

  • If you choose to share your calendar information with your Evernote account, Evernote may use your calendar information to help you create and remind you of Content.

  • Contacts

  • Evernote may use your contacts to auto-complete email addresses when you share Content. Evernote may also display photos of your Evernote contacts (from their Evernote profiles) when they are viewing shared items.

  • Location

  • Evernote may attach your location information to new notes and use your location information to suggest note titles.

  • Photos

  • Evernote may access your photos when you add a photo to a note via camera capture or on-device photos.

When you use Skitch, Evernote may collect the following:

  • We may collect

  • Why we may collect it

  • Contacts

  • Skitch may use your contacts to auto-complete email addresses when you share a Skitch image.

  • Location

  • Skitch may use your location as a canvas when you use ‘Map’ mode.

  • Photos

  • Skitch may access your photos when you use ‘Photos’ mode.

When you use Scannable, Evernote may collect the following:

  • We may collect

  • Why we may collect it

  • Contacts

  • Scannable may access your contacts to save scanned business cards.

  • Location

  • Scannable may attach your location information to new notes when saved to Evernote.

When you use Penultimate, Evernote may collect the following:

  • We may collect

  • Why we may collect it

  • Photos

  • Penultimate may access your photos when you add a photo to a note or create a custom paper style via camera capture or on-device photos.

We also may link your subscriber information with data we receive from our partners and other third parties to help understand your needs and provide you with a better experience. For example, if you create or log into an Evernote account using your Google Apps credentials via single sign-on, we will have access to certain information such as your name and email address as authorized in your Google Apps profile settings.

The types of information we collect and receive when you use the Evernote Service include the information in the chart below. We have noted which types of information are not collected unless you choose to provide it.

We collect Why we collect it
Your username, email address, and contact preferences
  • To create and support your Evernote Service account.
  • To communicate with you.
  • To enable other users to collaborate with you through Collaboration Features (such as shared Notes and Notebooks).
  • In accordance with your communication preferences, to send you information about Evernote features, products, and services that can enhance your use of the Evernote Service.
  • To verify your email address to help prevent spam, fraud, and abuse.
Your name, image, and other personal information, if you choose to share it
  • To display in your user profile, which may be visible to those with whom you share Content.
The geographic area from which your computing devices interact with the Evernote Service, your preferred language, and, if you select the option to share it, your mobile device location information
  • To localize your interaction with the Evernote Service by, for example, displaying web pages or user interfaces in your preferred language, showing you website content or pricing information appropriate to your location, and improving search by filtering results by location.
  • To help you monitor use of your account: We make recent IP address history available to you through your account settings.
  • To assist us in complying with legal restrictions that may limit the permissible use of the Evernote Service.
  • To enhance your Content with location information.
  • To help you discover relevant content.
Your device information
  • To show you (on your account’s Access History page) which of your devices you have authorized to access your Evernote Service account and when you last accessed the Evernote Service from each device.
  • To inform our product development and marketing efforts, including our targeted advertising as described on our Cookie Information page.
  • To allow you to redeem a promotional offer.
  • To provide account support.
  • Together with purchase information, to help us comply with export laws.
Your telephone number, if you choose to share it
  • To help prevent spam, fraud, and abuse.
  • To enable two-step verification to provide an additional layer of security for your account.
  • To enable other users to communicate with you through Collaboration Features.
  • To show in your user profile, if you choose.
  • In accordance with your communication preferences, to send you information about Evernote features, products, and services that can enhance your use of the Evernote Service.
Your calendar information, only if you select the option to share it
  • To enhance your notes with calendar information.
  • To show you relevant Content to which you have access and to help you create and remind you of Content.
Actions you perform when using the Evernote Service (e.g., creating a note or sharing a note)
  • To administer the Evernote Service and to improve the features and usability of the Evernote Service.
  • To suggest Evernote features, products, and services that can enhance your use of the Evernote Service.
  • To provide account support.
Whether your account was created or referred through a reseller or other partner who helps distribute or promote Evernote accounts
  • To determine the amount of revenue share payments to make to partners with whom we might have such arrangements and to provide aggregated and anonymized revenue share reports. These partners could include resellers or distribution partners.
Your payment information, if you purchase a subscription To process your payment.

Additional information we collect in connection with Evernote Business accounts:

We collect Why we collect it
Email address of Account Holder and End Users
  • To create and support the Evernote Business account.
  • To communicate with the Account Holder and End Users of the Evernote Business account in accordance with communication preferences.
  • To enable Account Holder and End Users of an Evernote Business account to use Collaboration Features.
  • To verify Account Holder’s and End Users’ email addresses to help prevent spam, fraud, and abuse.
Billing information (e.g., postal address, email address, and telephone number)
  • To communicate with the Billing Contact on the account and provide account support.
Employment-related personal information (e.g., your business title) – if you elect to share it
  • To show in your Evernote Business account user profile if you choose.

If you use our Web Clipper browser extension or “Save to Evernote” button:

We collect Why we collect it
A record of the source website from which you save Content
  • To record in the note created by the Web Clipper the source of the material you’ve chosen to clip (e.g., the URL) for your future reference. This source-recording functionality will not be affected by your browser’s do-not-track settings.

Please Note:

If you have installed the Web Clipper, when you visit certain websites the Web Clipper may notify you of available integrations with the Evernote Service or about products, services or features that we think will help you get more out of the Evernote Service. The Web Clipper does not track or create a record of your browsing activity.

If you visit an Evernote website:

We collect Why we collect it

Your email address (if you provide it)
  • To help you create an Evernote Service account.
  • To communicate with you.
Tracking information

Information Evernote Derives

We may derive information or associate categories with you based on the information we or our partners collect. For example, we may make a determination about your location based on your IP address.

How does Evernote use my information?

We have specific rules for how and when we use the information we collect and receive. We are committed to protecting the privacy of your information. We use the information we collect and receive to provide, maintain, and improve the Evernote Service; to provide troubleshooting and customer support; to protect the Evernote Service for all our users; to contact you; and to administer Evernote Business accounts.

  • Performing our Services. We use a number of technologies to help you get the most out of the Evernote Service. Our systems automatically analyze your data to power Evernote features and to continually improve the Evernote Service for you in a way that does not require anyone to look at your Content. This may include, for example:
    • Making sure you find what you’re looking for when you search your account.
    • Showing you information most relevant to how you are or could be using the Evernote Service at a specific time or location.
    • Suggesting actions for you to take based on information you’ve stored.
    • Suggesting Evernote Service features or products to you that we think will help you get the most out of the Evernote Service.
    • For Evernote Business users, recommending people for you to collaborate with.
  • Maintaining our Services. To provide troubleshooting and customer support, our Customer Support team may need to access your information, such as your account email address and information about the Evernote application you are using, subject to the protections described below.
  • Protecting against security threats, abuse, and illegal activity. As part of our efforts to protect your account and the functionality of the Evernote Service, our systems may analyze the emails you send to and from your Evernote account and the notes you share to detect spam, malware, or other potential security concerns. If we determine that such material constitutes a Terms of Service or User Guidelines violation, we may block delivery of or unshare the problematic material, much like a spam filter works for your email inbox.

    Learn more about steps you can take to protect your account, such as using strong passwords, two-step verification, and encryption.
  • Communicating with you. In accordance with your communication preferences, we’ll occasionally contact you to announce new products and features we build for you, share tips for using Evernote to get more done, make special offers, and provide information about how Evernote works with products and services from our business partners.

You may opt out of promotional communications at any time by following the opt-out or “unsubscribe” instructions provided in emails or by logging into your Evernote Service account via our website at https://evernote.com/Login.action and going to Settings > Personal Settings > Contact Preferences to change your contact preferences. You can also change your in-app notification preferences through your device settings. You will continue to receive essential Evernote Service-related and account-related information (such as notification that your paid subscription is about to expire), even if you unsubscribe from promotional emails or turn off in-app notifications. Evernote Business users will also continue to receive a daily summary of activity associated with their Business account.

Similarly, if we learn of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address, phone number or other contact information that you have provided to us or by posting a notice on our website and/or via other communication platforms. Depending on where you live, you may have a legal right to receive such notices in writing.

  • Complying with Law. Evernote also uses information to satisfy applicable laws or regulations, and discloses information in response to legal process or enforceable government requests, including to law enforcement. For more information, please visit the section “How does Evernote respond to legal requests for my information?” of this Privacy Policy.

Would someone at Evernote ever view my Content?

You have control over who sees your Content. We limit the use of your Content to make sure that no one at Evernote can view it unless you expressly give us permission or it’s necessary to comply with our legal obligations. Specifically:

  • To help refine or improve the technology, we may ask you for permission to review portions of your Content. For example, if a new feature suggests related notes that are relevant to your Content, we may give you an opportunity to provide us feedback on how well the feature is performing along with a sample of the Content in question, so we can make sure this feature provides appropriately tailored suggestions. Such access to your Content is done only with your express permission and is subject to strict confidentiality rules and data access controls. Choosing to give us such permission is completely voluntary.
  • If you contact our Customer Support team for help with specific pieces of Content in your account (for example, if you can’t find a note you believe should be in your account), we may ask for your temporary permission to look at your Content. This permission terminates when the issue is resolved.

If you send Evernote a help request and choose to attach application activity logs, please note that such logs may contain Content (for example, the title of a note or notebook). You may edit Content out of your activity logs before you send them to us.

  • If we become aware of a potential violation of our Terms of Service or User Guidelines, we may suspend or close your account until the problematic material is removed. Under such a circumstance, we would only look at the Content in your account if you give us consent or if necessary to comply with our legal obligations, including to protect the safety of you or any other person.

To test and improve our product offerings for our users, we use aggregated data that does not contain any personal information, does not identify any person, and cannot be connected to any specific user. This policy is not intended to apply to such anonymized/de-identified data.

How does Evernote share or disclose my information?

Evernote is not in the business of selling or renting your information. Here are instances when we may disclose your information — and then only the minimum information necessary:

  • We share your information with service providers who process data on our behalf, such as credit card processors and customer management systems. For example, these service providers help us:
    • Operate, develop, and improve the features and functionality of the Evernote Service
    • Complete your payment transactions
    • Fulfill your sales and support requests
    • Communicate with you as described elsewhere in this Privacy Policy

We require these providers to agree to strict data protection requirements in keeping with our privacy policy standards and our obligations under data protection laws. We do not share your information with any third parties for their own advertising purposes.

Examples of our service providers include PayPal and Adyen for processing payments from our paid users, Salesforce for helping us with our email communications and Evernote Business sales outreach, and analytics providers like Google Analytics. Other service providers include resellers that we work with to help distribute Evernote. If you purchase a Paid Service from a reseller instead of directly from Evernote, we may need to share limited information with the reseller to ensure accuracy in payment, account management, and delivery of services to you.

  • Your Content is private unless you decide you want to share it. You may choose to share using public links or through any of the Evernote Service’s features that allow you to share or collaborate on Content (“Collaboration Features”). If you choose to share, we may need to take steps to facilitate your collaboration.

There are features in Evernote that allow you to publish and share some of your notes and notebooks publicly, but these are optional. Any information that you post in these locations, or in our user forum, can be read, collected, and used by anyone and could enable others to send you unsolicited messages. Evernote enables you to determine whether to post personal or otherwise sensitive information to publicly accessible areas of our site, so you should carefully consider how you use the Service. Evernote is not responsible for any publication or use of any information you choose to post in these locations.

  • When you use Collaboration Features, people you share with may see your user profile.
  • If you have not added any profile information, then you will be identified by the email address associated with your Evernote Service account.
  • If you are an Evernote Business user, other members of your Evernote Business account will see your full Evernote Business account profile. Evernote Service users who are not in your Evernote Business account will only see your profile name and image.
  • In addition, when you use Collaboration Features, the information you share is no longer private to you. For example, by publishing or sharing any portion of your Content, you may be enabling each recipient of the shared material to access, use, display, perform, distribute, and modify that material. In addition, Evernote enables you to use a variety of third-party services and applications that interact with the Evernote Service, and you should review the access rights you provide to those services or applications, as you may enable them to access or extract your Content through your agreements with those parties.
  • Depending on the permission levels you set when sharing Content, anyone who has access to the shared material may be able to see the Content, information about where and when the Content was created, as well as the note history, tags, and reminders associated with a particular note.
  • In the event of a merger, sale, or reorganization of all or part of our business, information covered by this policy may be transferred in connection with that deal.
  • As described on our Cookie Information page, we contract with third-party advertising networks in order to deliver relevant Evernote advertisements to you across the Internet and to manage our communications with you. We do not use your Content for these purposes. In addition, we may share with partners or service providers a hashed identifier to serve you relevant Evernote ads when you visit partners’ and providers’ websites, applications or platforms. We may, for instance, participate in the Google Adwords Remarketing, Twitter Tailored Audience and Facebook Custom Audience services. To learn more about the privacy controls that Google, Twitter and Facebook offer and honor for those respective services, please visit here for Google, here for Twitter, and here for Facebook. You may opt out of certain ad targeting and retargeting services by visiting the Digital Advertising Alliance’s opt-out page, or the Network Advertising Initiative’s opt-out page.
  • We also may exchange information about you with third parties whenever you consent to or direct such sharing. This includes, for example, if you connect your Evernote account with a third-party app in our App Center.

Evernote works with a number of third-party applications and services. In some cases, Evernote will partner with another company to provide an integration. If you connect your Evernote account to these third-party services, you may be giving the partner access to some or all of your data, including, in some cases, your Content.

Providing such access is entirely voluntary, and you’ll receive notice and must consent before such access is granted.

Please consider your selection of such applications and services, and your permissions, carefully. We encourage you to review each party’s contract terms and privacy policy.

How does Evernote respond to legal requests for my information?

We vigilantly protect the privacy of your account. We will not disclose your information to law enforcement or other governmental authorities unless we believe it is required to comply with warrants, court orders, subpoenas, or other lawful government requests. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards of due process.

We narrowly interpret all information requests, and we only disclose Content in your account that is specifically responsive to a government warrant or where you have provided your explicit consent. In accordance with our Information for Law Enforcement Authorities page, we will notify you if we believe we are compelled to comply with a third party’s legal demand for your information, and we routinely push back on government orders to delay user notice that we view as overly broad.

In addition, in rare cases, we may share your information as necessary to investigate or take action regarding illegal activities, suspected fraud, or potential threats against persons, property or the systems on which we operate the Evernote Service, or as otherwise necessary to comply with our legal obligations.

How can I manage my information stored in Evernote?

In most cases, you can manage your information simply by logging into your account and editing your information directly within the Evernote Service.

If you prefer, you can contact us at privacy@evernote.com to ask us to provide access to, correct, update, or delete your personal information. Residents of certain regions may have additional or different rights in your personal information. Please see our Region-Specific Information Page for more information.

How long does Evernote store my information?

We make the Content you store in Evernote readily accessible to you, until you make the decision to delete it.

If you delete your Content and then sync, it will no longer be accessible to you or others who may access the Evernote Service. The Evernote Service’s back-up systems may retain residual copies of your deleted Content for up to one year due to the nature of those systems’ operations.

Evernote provides you with features that allow you to communicate and collaborate with other users. Deleting your copy of these communications (such as messages) won't delete copies existing in the accounts of people with whom you were interacting.

For users who are inactive for extended periods of time, we may close your account to satisfy our obligations under applicable law, and in accordance with our data retention policy. If that happens, we will try to notify you before taking any action.

What happens if I want to stop using Evernote?

As described above, you can delete your Content at any time, and you can stop using the Evernote Service at any time. You may also export your notes at any time, as explained here.

What happens if Evernote closes my account?

If Evernote deactivates your account due to a violation of our Terms of Service, then you may contact us to request deletion of your Content, and we will evaluate such requests on a case by case basis, pursuant to our legal obligations.

Where does Evernote store my information?

When you use Evernote Software on your computing device, such as by using one of our downloadable applications, some of your data will be stored locally on that device.

When you sync your computing device with the Evernote Service, that data will be replicated on servers maintained in the United States. This means that if you store information in or submit data to the Evernote website or Evernote Software and sync such Evernote Software with the Evernote Service, you acknowledge your personal information will be transmitted to, hosted, and accessed in the United States.

Data privacy laws or regulations in your home country may differ from, or be more protective than, those in the United States. We will collect, store, and use your personal information in accordance with this Privacy Policy and applicable laws, wherever it is processed.

Other information

Does Evernote allow children to use its Services?

The Evernote Service is designed for adults; we do not intend to collect personal information from children under the age of 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at privacy@evernote.com.

How does Evernote respond to Do Not Track signals?

Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. At this time, Evernote does not currently respond to or otherwise take action in response to web browser "do not track" signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about an individual consumer’s online activities over time and across third party websites or online services. For information about Do Not Track, visit www.allaboutdnt.org.

How can I contact Evernote?

Evernote welcomes your feedback regarding this Privacy Policy. If you have questions, comments or concerns about this Policy, please contact us by email at privacy@evernote.com or postal mail at:

EVERNOTE CORPORATION
305 Walnut Street
Redwood City, California 94063 USA
Attention: Privacy Team

EVERNOTE GMBH
c/o Centralis Switzerland GmbH
Dufourstrasse 101, 8008 Zurich, Switzerland
Attention: Privacy Team

EVERNOTE DO BRASIL SERVIÇOS DE APLICAÇÕES LTDA.
Avenida Paulista, no 2.300
Andar Pilotis
Edifício São Luís Gonzaga
CEP: 01310-300 São Paulo/SP
Brasil
Attention: Privacy Team